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Customer Service
Customer Service
Return & Exchanges
Return & Exchange Policy

Tried it on and don’t love it? We completely understand.

Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged or returned within 60 days of ship date. We are happy to process an exchange at no additional shipping expense for a new size, color, or different item.” If you prefer to return, you will receive a refund of the purchase price (less shipping and prepaid return label charges). A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the original ship date. Exchanges exclude items shipped directly from 3rd party brands, items purchased through Amazon or using PayPal).

How to Return an Item

Need to return? No problem. Here’s what you do.

RETURN BY MAIL

Start Your Return Online

If you have a Woman Within account, sign in and select Order History. Locate the order you wish to return and select "Return Item." On the "My Account Page," select the item(s) you would like to return along with a reason for the return. Select ""Return Selected Items” and follow the instructions for mailing your return.

Use The Return Label On Your Invoice

Get your return label ready

  1. Identify the return reason codes on the back of your invoice.
  2. Mark the codes on the front.

Prepare your package.

  1. Pack your item securely — the original packaging is best, if possible. Be sure to include your completed invoice.
  2. Affix the prepaid shipping label (found on your invoice) to the package. Make sure no other tracking labels are visible.

Ship package with USPS using one of the three options below.

  1. Place in a mailbox.
  2. Drop off at any post-office
  3. Schedule a free pick-up at usps.com/pickup.

Have a heavy item?

All heavy items must be returned individually.

That’s it. Super-simple. Once we process your return, we’ll send an email confirmation.
Please note that it takes about 2 weeks to receive and process your return. A $7.50 shipping & handling charge will be deducted from your refund or gift card.
Returning a gift? The process is the same. Follow the instructions stated above. Located outside of the United States? Please visit www.fullbeauty.com.

How to exchange

Order the wrong size or color? It happens. Here’s what you do.

Start Your Exchange Online

Exchanging online is easy if you have a Woman Within account.
Simply sign in and select Order History. Locate the order you wish to return and select "Return Item." On the "My Account Page," select the item(s) you would like to return along with a reason for the return. Select "Return Selected Items” and follow the instructions for mailing your return.

Exchange By Mail

Complete the exchange form. It’s on the back of the invoice that came with your order.
Don’t have your invoice? Not to worry. Just log in to My Account. You’ll need your order number, email and billing zip code to look up your order.

Place your new order online — or by phone or mail.

Visit womanwithin.com. Then, select your new item and proceed to checkout. Credit or debit card purchase? Give us a call at 1-800-944-1258. We’ll place an order for your replacement item. Cash purchase or prefer not to call us? Simply, complete the exchange form—be sure to include your completed invoice.

Prepare your package.

  1. Pack your item securely — the original packaging is best, if possible. Be sure to include your completed invoice.
  2. Affix the prepaid shipping label*, found on your invoice, to the package. Make sure no other tracking labels are visible.

Ship package with USPS using one of the three options below.

  1. Place in a mailbox.
  2. Drop off at any post-office
  3. Schedule a free pick-up at usps.com/pickup.

That’s it. Super-simple.
Once we process your return, we’ll send an email confirmation. Please note that it takes about 2-3 weeks to receive and process your return. There is no charge to exchange within 60 days of purchase.
*For returns and other exchanges, a $7.50 return fee will be deducted from your refund. **Excludes items shipped directly from 3rd party brands, or items purchased through Amazon or via PayPal.

My Refund

Your refund is on its way.

Refunds usually take about 3-4 weeks. A refund will be credited back to your original method of payment (minus shipping & handling charges). It may take up to two billing cycles for your credit to appear on your monthly statement. If you made your purchase with a check, money order or gift card a refund check will be mailed to your billing address. Please allow additional time.

A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the original ship date. To check on the status of your return, go to Order Status.

My Return Status

Checking on a return is easy.

Simply select Order Status. Once your return is received, it will be listed as returned — along with the date we received and processed it.

Do we have your email address?

If you're a registered user (or you gave us your email address on the phone) you’ll receive two confirmation emails — one when we receive your return, and a second one when your return has been processed. It takes about 2 weeks for us to receive and process your return. Once your return has been processed, it takes approximately 7 business days for the return credit to post to your account.

Can I track my return?

Yes! If you used our Return Label to return your merchandise, just login to FedEx.com with your tracking number to see if we’ve received your item. Then, check your Order Status. Once we’ve received and processed your return, the status will change to Returned. Processing typically takes up to two weeks from the time you mail the return.

My Exchange Status

Checking on an exchange is easy.

Our exchanges are processed just like a new order, and listed as Exchange in your order status. Exchanges typically take two weeks to process from the time you send back your item. To check the status of an exchange, look it up here.

PayPal Returns & Exchanges

Exchanges cannot be processed for PayPal or Amazon orders. Please return the item(s) and allow 3-4 weeks for your refund to post to your PayPal account — less shipping and handling charges.

International Customers

We’re changing the way we ship, not the styles you shop.

Visit fullbeauty.com for all your favorite Woman Within styles. (See your order history here too.)

fullbeauty.com — your favorite marketplace for sizes 12 to 44.

We’re Here To Help

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