You may use this Site only for legitimate shopping purposes or to communicate with us. You may not harm the Site in any way or otherwise use the Site in any improper manner, including, but not limited to hacking into the Site‘s systems, spoofing or faking email headers or slowing or stopping the functionality of the Site. In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or we suspect, for any reason, that such information is untrue, inaccurate, not current or incomplete, we may, in our sole discretion, suspend or terminate your account and refuse any and all current or future use of the Site. To register on our site you will create a password and account designation. You are responsible for all activities that occur under your password or account and you are responsible for maintaining the confidentiality of the password, the account, and for restricting access to your computer. If you are under the age of 18, you may use the Site only with involvement of a parent or legal guardian. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We will not be liable for any loss or damage arising from your failure to comply with this paragraph. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
RISK OF LOSS
Items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and the title for such items pass to you upon our delivery to the carrier.
RESTRICTIONS ON USE OF MATERIALS
This Site contains copyrighted materials, trademarks and other proprietary information, including, but not limited to, text, photos and graphics, the worldwide rights to which are owned by us, our related entities, parents and our licensors or licensees. You may not use, copy, publish, upload, post (to a bulletin board or otherwise), transmit, distribute, or modify any contents of this Site in any way, except that you may download one copy of such contents on any single computer for your personal, non-commercial use only, provided you do not alter or remove any copyright, trademark, author attribution or other proprietary notices and legends.
THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) SHALL WE BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE THAT RESULT FROM, ARISE OUT OF, OR ARE IN CONNECTION WITH THE USE OF OR ACCESS TO, OR THE INABILITY TO USE OR ACCESS, THIS SITE OR ITS CONTENTS, OR ANY OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS SITE MAY PROVIDE, OR THIRD PARTIES MAY PROVIDE, LINKS TO OTHER WORLD WIDE WEBSITES OR RESOURCES. BECAUSE WE HAVE NO CONTROL OVER SUCH SITES AND RESOURCES, YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY OF SUCH EXTERNAL SITES OR RESOURCES, AND DO NOT ENDORSE AND ARE NOT RESPONSIBLE OR LIABLE FOR ANY CONTENT, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH SITES OR RESOURCES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH SITE OR RESOURCE.
You agree to indemnify, defend, and hold harmless, FULLBEAUTY Brands its affiliates, parents, and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the Site from and against all losses, expenses, damages, and costs, including reasonable attorneys‘ fees, resulting from any violation of this agreement by you. We reserve the right to assume, at our sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.
SOCIAL MEDIA SITES AND MOBILE SITES
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
JURISDICTION AND GOVERNING LAW
DISPUTES AND ARBITRATION AGREEMENT
WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Unless we both agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative, consolidated or class proceeding. If the requirements of this paragraph are found to be unenforceable, then the entirety of this arbitration provision shall be null and void except for the waiver of any right to a jury trial described below. Without limiting the foregoing, if for any reason a claim proceeds in court rather than in arbitration, WE EACH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL. We also both agree that either of us may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Payment of all filing, administration and arbitrator fees will be governed by the American Arbitration Association’s (“AAA”) rules, except as provided in this section. If your total claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
If a dispute arises, we strongly encourage you to first contact our Customer Service Department before starting arbitration or filing a claim in small claims court. We value our relationships with our customers and will try to resolve your claims informally and quickly.
If your dispute is not resolved by Customer Service, before beginning arbitration, please send written notice describing the claim to the Office of the General Counsel at the following address:
One New York Plaza
New York, New York 10004
ATTN: General Counsel
If the claim has not been resolved within 30 days of sending the notice, you may then commence an arbitration proceeding. The arbitration will be conducted by the AAA under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules and forms are available at www.adr.org or by calling 877-495-4185.
NOTIFYING US OF CLAIMED COPYRIGHT INFRINGEMENT
If you wish to notify us of an alleged copyright infringement for material posted on the Site, to be effective, your notice must be a written communication to our designated agent that complies with Section 512(c)(3) of the U.S. Copyright Act. Please consult your legal advisor. Your notice must include substantially the following:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works at that website.
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material. The best method is to provide a URL in the body of an email.
- Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Such written notice should be sent to our designated agent as follows:
c/o Office of the General Counsel
One New York Plaza
New York, New York 10004
Please also note that under Section 512(f) any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.
If you elect to send us a counter-notice, to be effective, your counter-notice must be a written communication to our designated agent that complies with Section 512(g)(3) of the U.S. Copyright Act. Please consult your legal advisor. Your counter-notice must include substantially the following:
- A physical or electronic signature of the subscriber.
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
- A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
- The subscriber‘s name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber‘s address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.
Such written notice should be sent to our designated agent as follows:
c/o Office of the General Counsel
One New York Plaza
New York, New York 10004
Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability. Please also be advised that we enforce a policy that provides for the termination in appropriate circumstances of subscribers who are repeat infringers.
Countries where we ship selected merchandise
We ship to approximately 90 countries around the world. Click here to see where we ship selected merchandise.
Brands Not Available for International Shipping:
All brands on Roamans.com are available for international shipping with the exception of the following: : Aerosoles, A2 Aerosoles ,Bass, Bella Vita, Daniel Green, Easy Street, Hush Puppies, J. Renee, Mark Lemp, New Balance, Nurse Mates, Reebok, Propet, Skechers, Naturalizer, Azura Sofft, Soft Spots, Soft Style, Softwalk, Trotter Ebags,Bali, Playtex, Aviana, Dominique, Amoena, Julie of France, Femni, Carol Wior, Jordan Taylor, Azura, Fly Flot, Spring Step, Leading Lady, Divine Apparel, handbags, jewelry, fragrances, costumes, home and kitchen, items delivered from the merchant, or gift cards & e-gift cards.
Merchandise that is back-ordered or out of stock items are not eligible for our international shipping program.
Most items that are not available for our international shipping program will be identified on our site with this notice:
“Please note: this item is not available for international shipping”.
Placing an International Order
We gladly accept orders from all around the globe and can ship eligible products to certain countries so long as the billing address and "ship to" address are the same. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.
Placing an order for international shipping requires the customer to log-in to their customer account. The customer account stores your email address, login and payment method. Please remember to always log-in to your customer account when shopping and placing an order with us. If you have difficulty with your order, please contact Customer Service as described below
Once you login to your account, you can begin shopping. Most items that are not eligible to be shipped outside of the US will be removed from your shopping bag automatically or once you begin the checkout process. If any ineligible items remain you will be notified at checkout that certain items must be removed from your Shopping Bag due to weight, size (for example, too large to ship in one package) and/or import/export laws and regulations. To proceed with checkout, you must remove those items from your Shopping Bag.
If additional personal identifiable information is required by customs, any administrative or governmental authority or any other party, Global-e or its agent may request this information so your items can be delivered. Such information will only be used for the purpose of processing and delivering your order. If you do not agree to these terms and do not provide the information, your order cannot be processed nor can it be delivered.
Once your order is complete, we will ship your order to Global-e. Global-e will ship the order to you. If Global-e experiences any issues in processing and delivering your order they will notify you at the email address provided at checkout. Please be sure your address and email information is provided correctly at checkout. In the event that Global-e cannot deliver your order (for example, an incomplete or incorrect physical address) your order will be cancelled and we will refund the merchandise price of items ordered. Shipping, handling and import fees and duties will not be refunded.
Global-e can only ship to the “bill to” address; they cannot ship to multiple addresses. When ordering items as a gift, the items must be delivered to the bill to address. The “bill to” and the “ship to” address must match for all merchandise shipped outside of the US.
Customer Service for International Orders
Email is the easiest way for international customers to reach us. Please use the email links for the applicable brand provided below. Should you need to reach us by phone, you can contact a customer service representative during our business hours by calling the numbers listed below. Our customer service representatives can assist you in English or Spanish, no other languages are supported at this time. Please check and use the country code applicable to your location or device prior to calling.
|Customer Service email link||fullbeauty.com Click Here|
|915-225-4970||fullbeauty.com Local Toll|
|00 800 3377 1010||fullbeauty.com UK|
|0011 800 3388 0000||fullbeauty.com Australia|
|Customer Service email link||Woman Within Click Here|
|915-225-4971||Woman Within Local Toll|
|888-579-6635||Woman Within Canada|
|00-800-3388-1111||Woman Within UK|
|0011-800-3399-0000||Woman Within Australia|
|Customer Service email link||Roaman's Click Here|
|915-225-4972||Roaman's Local Toll|
|Customer Service email link||Jessica London Click Here|
|915-225-4973||Jessica London Local Toll|
|888-579-6636||Jessica London Canada|
|00-800-3399-1212||Jessica London UK|
|0011-800-3388-1010||Jessica London Australia|
|Customer Service email link||KingSize Click Here|
|915-225-4974||KingSize Local Toll|
|Customer Service email link||Ellos Click Here|
|915-225-4975||Ellos Local Toll|
International size charts are developed based on industry standards and may vary by garment type.
International Import Duties, Customs Fees and Taxes
Packages shipped outside of the US are subject to customs fees and import duties imposed by the country where the package will be delivered. These charges are your responsibility and will be applied to the payment method provided at checkout.
When you place an order for delivery outside of the US, you are designated as the importer of record. Your order and all order details must comply with all laws and regulations of the destination country. By placing an order for delivery outside of the US, you authorize Global-e, its employees and agents, to act as your agent when communicating with any applicable customs, tax, governmental, and/or administrative authority needed to process, clear and deliver your order.
Payment Methods for International Orders
Most major credit cards are accepted. However, payment methods can vary depending on the “ship to” and “bill to” address provided at checkout. Available payment methods will be displayed on the checkout page.
Promotional Offers, Payment Alternatives, and Shipping and Return Restrictions for International Orders
The following programs are NOT eligible on orders shipped outside of the US:
- Free shipping
- Free returns
- Promotional Discounts and Offers designated for merchandise delivered within the US
- Gift certificates, gift cards or e-gift cards
- Deferred billing
- Private label and co-branded credit cards
- The Bra Club™ and fullbeauty Shoppers Club™
- Unconditional Guarantee
- Wait list for out of stock and/or backordered merchandise
- Merchandise Exchange
Not all items offered on our Sites are eligible for international shipping.
Not all FULLBEAUTY Brands and 3rd Party Merchants offer international shipping.
Weight restrictions apply and orders can be restricted for any reason including but not limited to size and quantity. Commercial purchases for resale are not permitted.
We will do our best to offer you promotions designated for international shipments. Please review the terms of any promotion or coupon before attempting to apply merchandise to be shipped outside of the US.
"Free Gift" and sale items may be subject to additional duties, taxes, import fees and shipping and handling charges. You are responsible for these charges.
Shipping Time - Additional Time to Ship International Orders
Preferred (Standard) Shipping to urban areas: Arrives in approximately 8 – 12 business days.
Preferred (Standard) Shipping to Australia: Arrives in approximately 8 – 14 business days.
Immediate (Expedited) Shipping to urban areas: Arrives in approximately 5 – 7 business days.
Additional shipping and handling fees may be applied at checkout.
Rural and remote require additional time for delivery.
Import clearance procedures may cause additional delays.
Returns and Replacements for International Orders
Returns: All sales are final 90 days after receipt.
Returns Due to Problems: (Quality, Damage, Wrong Item) In the unlikely event you receive an item that has a quality issue please contact a customer service representative immediately to describe the problem. You can reach the applicable customer service department using the contact information above.
Customer Driven Returns: If you received the correct item but, for any reason not related to quality, you‘re not satisfied with your purchase, simply return it within 90 days of receipt for a refund of the merchandise price. Returns will not be accepted after 90 days. We recommend that you use an insured and trackable return method. We are not responsible for lost or damaged packages.
If you return a product to us you are the exporter of record from the country you ship the merchandise from. You must comply with all applicable export regulations and requirements and pay all applicable fees including but not limited to duties and taxes required to return the merchandise to our return facility in the US. Shipping and handling, return freight, duties and customs fees billed to you are not refundable. Title and risk of loss are yours until the merchandise is received at our designated return facility in the US.
If you choose to ship merchandise back to our designated return facility in the US, it is possible that you will be contacted by US Customs about the contents of the return shipment. To be able to respond to any inquiry from Customs we recommend that you retain the following information in English: Quantity, Value in US Dollar (from invoice), Weight, Country of Origin from Label (where item was manufactured), and Detailed Description that can include: Men’s or Women’s, Knit or Woven, Main Fabric Content (from item’s label), and/or Type (e.g., pants, blouse, shoes, accessory). Returns take approximately 3 weeks to process once the merchandise is received at our designated return processing facility in the US. A confirmation email will be sent to the email address provided at check-out to notify you that the merchandise has been received at our designated return processing facility in the US.
Exchanges are not available on International shipments. Customers are invited to return merchandise according to the return policy and place a new order for the desired merchandise.