Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged for FREE within 30 days of purchase (excludes items shipped directly from 3rd party brands, items purchased through Amazon or using PayPal). We are happy to process a FREE exchange for a new size, color, or different item.
If you would prefer to return the item, all unworn, unwashed or defective merchandise can be returned within 90 days of purchase for a refund of the purchase price (excluding shipping and prepaid return label charges). For Returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and prepaid label charges) that can be used toward a future purchase. **All international orders are final after 90 days.**
We ship to 105 countries around the world. Click here
to see where we ship selected merchandise.
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Due to trademark and licensing issues with certain brands we are not able to offer our complete product lines for sale internationally. Items that are not available for international shipping are noted as follows: "Please note: this item is not available for international shipping". The following brands are NOT available for international orders: Alight, Avenue, Aerosoles, Aerin Rose, Carol Wior, IGIGI, Kiyonna, Torrid, Ulla Popken, Sealed With A Kiss Designs, Reebok, ShoeBuy, Angelique Lingerie, BuySeasons Direct, City Chic, FansEdge, Eliza Parker, FragranceNet, GemAvenue, Monif C., Palm Beach Jewelry, SwimsuitsForAll, Sydney's Closet, Parfait by Affinitas, Lunaire, Freya, Fantasie, Elomi, Anita, Chantelle, handbags, jewelry, fragrances, costumes, home and kitchen, items delivered from the manufacturer. Back ordered items will not be eligible for international delivery.
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FULLBEAUTY Brands gladly accepts orders from around the globe and can ship eligible products to these countries so long as the billing address and "ship to" address are the same. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. For your security and protection, please make sure you always use the same email address when submitting orders. If a different email address is used, the payment method will not be authorized.
As you shop the site, the product page will indicate if the item is not available for international shipping. If an item that is not eligible for international shipping is added to the shopping bag, the website will remove the item after clicking on check out. You will be notified at checkout if certain items must be removed due to weight, size (too large to ship in one package) or import/export laws and regulations. You must remove those items from your Shopping Bag before you can proceed to checkout.
Once your order is complete, we will ship your order to i-parcel, who will ship the order to you. If we are not able to deliver your order, i-parcel will attempt to notify you using the email address you provided during checkout. You will receive a notification that your package has been deemed "undeliverable". Please be sure your address and email information is correct during checkout. In the event that i-parcel cannot resolve any issues preventing delivery of your order (for example, an incomplete or wrong address), the order will be cancelled and we will refund the price of the items you ordered. Shipping, handling, import fees, and duties will not be refunded.
Method of payment will vary depending on country. Accepted method of payments will display on the Order Review and Payment Page. Other options such as deferred billing, gift cards and e-gift cards available in the United States are not available for international orders.
Promotions that are offered in the United States are not always applicable to international orders. Please be sure to review each coupon to see if it is eligible for international orders before making a purchase. "Free Gift" and sale items may be subject to duties, taxes, and import fees. You will be responsible for these charges plus any shipping and handling charges incurred in getting the goods to the final destination. NOTE: Free Shipping and Free Return offers do not apply to international shipping.
International orders are not eligible for:
Certain brands and product lines may not be eligible for international shipping. Weight restrictions apply and orders may be restricted by size or quantity. Out of stock or backordered products are not eligible for international shipping. Commercial purchases for retail sales are not permitted.
Preferred shipping: will arrive within 8-12 business days (8-14 for Australia).
Immediate shipping: will arrive within 5-7 business days.
Rural and remote areas may take longer.
Customs clearance procedures may cause delays beyond original delivery estimates.
Customer Driven Returns: (Sales are final after 90 Days). Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days from receipt. Returns received after 90 days will not be accepted. We recommend that you use your local postal service to facilitate the returns back to our facility. Postal carriers have more flexibility in working with you to clear your items through Customs. We also recommend that you select an insured and trackable option as we are not responsible for lost or damaged packages. Further, the customer is the exporter of record from the destination country and is responsible for all charges including freight, duties and brokerage costs incurred to return an item to the fullbeauty Fulfillment Center in the United States. Title and risk of loss are yours and only transfer to us once the product is received at our fulfillment center.
BEFORE sending your return, we recommend you document the following items in the event that U.S. Customs requests the information:
For apparel items, you should note:
For other items, describe the item and what it is made of - the more specific the better. For example, "14K Gold Earrings" is better than "metal jewelry."
Product Driven Returns: (Quality, Damage, or Wrong Item) In the unlikely event we send you an item that is damaged, broken, or has other quality issues, please contact us using this link, or by calling +1 915 225 4970 to describe the problem.
We are pleased to offer our Canadian customers a flat fee returns program available through our international shipping partner i-parcel. If you wish to use this process, you are agreeing to allow FULLBEAUTY Brands to deduct a one- time $20 fee per return against your return credit. This amount will be deducted at the time the credit is issued to your banking institution.
In order to take advantage of the flat fee returns process, simply follow the steps detailed below. We will handle all Customs formalities and delivery back to our fulfillment center in the United States. FULLBEAUTY Brands takes both title and risk of loss once your package is acknowledged as received by the Canadian Post.
Note: If you need to make changes to a label that has already been printed, simply discard the incorrect label and generate a new one in the system. Be sure to use the correct label with your return to ensure you receive the proper credit.
Your product will be returned to FULLBEAUTY Brands' fulfillment center in the United States for final credit processing. Please allow 2-3 weeks for the credit to be applied to your bank.
There is no need to contact Canadian Customs for refunds of duties and taxes on your returned merchandise. Our shipping partner i-parcel will process your credit directly with Canadian Customs on your behalf once the goods have been exported. You should expect to see a separate
credit applied to your credit card for the Canadian duties and taxes in approximately 60 days from the date your product is exported back to Woman Within.
Questions or concerns should be directed to us at this link or by calling 1-888-826-7008.
For a complete list of Terms & Conditions, click here
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500 S. Mesa Hills Dr
El Paso, TX 79912
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